Community
9 February, 2026
Community satisfaction survey underway
THE annual Local Government Community Satisfaction Survey is now underway.
The annual survey asks Warrnambool residents for their views on how council has performed across a range of measures.
This includes appearance of public space, local roads, footpaths, caring for the elderly and the art gallery and library.
Chief executive officer Andrew Mason said the company carrying out the survey on behalf of a number of Victorian councils, Klein Research, would be contacting residents randomly over the next two months by telephone or via targeted social media ads.
“Across the municipality 400 residents will be surveyed, either online or over the phone,” Mr Mason said.
“These surveys provide important insights into how people perceive council’s performance.
“A number of measures are also part of the Local Government Performance Reporting Framework and are published in our annual report to the community.
“If you do get a call or have an opportunity to take part in the online survey please consider sharing your view – the surveys take about 10 minutes.”
Council will present the survey results to the community at an open council meeting in June or July.
Survey responses are anonymous, with just the overall results shared with council.
Researchers will ask for demographic information such as age, gender and location but will never ask for your name or for other personal details.
Results will also be available on council’s website, www.warrnambool.vic.gov.au/community-satisfaction-surveys
