Community
18 July, 2025
Save Triple Zero for emergencies
WITH a recent increase in ‘lights and sirens’ cases, Ambulance Victoria has sent out a plea to residents to save Triple Zero calls for urgent cases.
An extra 100 Code 1 cases have been recorded each day since April, promoting an urgent call to action from Ambulance Victoria (AV) for help to save paramedics and ambulances for the sickest patients.
Driven largely by respiratory illness, the increase in demand for life-saving paramedic care has put significant strain on the system.
AV chief executive officer Jordan Emery pleaded with residents to consider alternative healthcare options for less-urgent medical concerns.
“We all have a role to play in ensuring paramedics are available to respond to the sickest people in our communities,” Mr Emery said.
“We’ve seen a significant increase in Code 1 cases across the state, on average 100 more each day compared to just a few months ago.
“This increase in life-threatening cases means we need to respond lights and sirens to administer life-saving medical care; and we can’t do that if ambulances are being called to less-urgent or avoidable situations.”
AV acting director regional and clinical operations Jessica McGowan urged everyone to ensure they’re protected against season illness.
“Vaccination remains one of the best ways to protect against seasonal illness and if you’re feeling unwell or you have flu-like symptoms, stay home to help stop the spread and protect those most at risk.
“Paramedics don’t replace GP care. It is vital that if you’re feeling unwell that you seek medical advice as soon as possible, before your illness escalates.”
Ms McGowan said that advice could come from a local GP or pharmacist, or the online Victorian Virtual Emergency Department which is a free service.
“Calling an ambulance when you don’t need one could delay help for someone whose life depends on it,” Ms McGowan said.
“The message is simple; save paramedics for emergencies.”
There are many ways to get health advice and care outside of Triple Zero including the Victorian Virtual Emergency Department (27/7 free online access to emergency doctors and nurses via www.vved.org.au); urgent care clinics (GP-led care for urgent but non-emergency issues); nurse on call (free advice from a registered nurse 24/7 on 1300 606 024) and a local GP or pharmacist.
