Community
16 August, 2026
Wannon Water seeks customer input
WANNON Water is kicking off a community engagement program to hear what’s important to customers when it comes to their water and sewerage services.
Managing director Steven Waterhouse invited customers to join in the conversation about helping find the right balance between price and service.
“Every five years we prepare a price submission to the Essential Services Commission, spelling out our commitment to our customers,” Mr Waterhouse said.
“We want as many people as possible to have input into the submission so that it truly reflects the needs of our customers, communities, and the environment.
“By understanding local experiences and expectations we’ll be better able to deliver a plan that meets these needs when it comes to the supply of water and sewerage services and our contribution to the region.”
According to Mr Waterhouse, climate change, growing customer expectations, new technology and economic pressures are all shaping the way Wannon Water delivers services.
“We need to prepare for tomorrow while being fair to customers today,” he said.
Topics that will be covered include managing water for the future, ensuring prices are fair, supporting customers in need, property development charges and digital metering.
“Over the next six months there will be many ways that people can have their say with Wannon Water’s engagement team available at events and focus groups across the area,” Mr Waterhouse said.
Wannon Water customers will have an opportunity to meet the engagement team at Warrnambool’s Multicultural Festival on Saturday, November 7.
The team will also be holding targeted sessions with a range of community and business groups over the next few months.
Customers can also have their say by completing an online survey at https://engage.wannonwater.com.au/help-shape-our-services.
Further information is available at wannonwater.com.au or by calling Wannon Water on 1300 926 666.
